|About the Book|
Are you looking for BRILLIANT S.Ex?You’re absolutely right if you thought this book is about sex - its not the case ,however, Service Excellence , abbreviated as S.Ex is the topic- how you can convert customers into clients in a sustainable andMoreAre you looking for BRILLIANT S.Ex?You’re absolutely right if you thought this book is about sex - its not the case ,however, Service Excellence , abbreviated as S.Ex is the topic- how you can convert customers into clients in a sustainable and profitable way without spending a fortune!Improve your S.Ex life and learn:how to attract and secure new businesshow to get the edge on your competitorshow to increase your saleshow to avoid having bad S.Ex“Tony has found a unique way to deliver the age-old message that passion drives desire, success breeds success and relationships are everything on this amazing journey.”Jeff Kahn - Sales coach and corporate trainer “After 30 years in the service industry on both sides of the fence, I found Tony’s approach to S.Ex refreshing and, more importantly, apt. A cleverly written book that should be on the desk of every serious business owner and sales person!”Stefan Braun - Hotelier and businessman“The indispensable, no-nonsense S.Ex manual to improve your drive, performance and make your relationships more meaningful and profitable by delivering Service Excellence in all that you do - no pills, no gimmicks, just plain common sense!”Readers’ Forum Book Club“Tony Leça could be best known as the king of “YNOT” - his “never-give-up”personality has produced a shrewd businessman, and you can learn his secrets in this indispensable guide to finding and keeping profitable customers.”Sharon Deal - Managing Director, Ustore-it This book will radically change your approach to customer care and service delivery. Your customers and clients wont know whats hit them and your bottom line has never looked so good. Theres no turning back after best S.Ex!